Articles

Thoughts, ideas, and insights on Product Management, Project Management, Software Development, technology, and more.

October 1, 2018

Do Product Managers and Engineers Even Care What Support Teams are Hearing from Customers

Product Management Customer Support Engineering

Tags:product managementcustomer supportengineering teamsfeedback integrationteam collaborationcustomer insightsproduct developmentcommunication channels

Customer feedback is invaluable for product development. However, the integration of this feedback into the development process depends on several factors: - Communication Channels: Establishing clea...

October 25, 2023

How Can We Collect Information for the Product Team, without Blowing Up Our Support Teams

Product Management Customer Support

Tags:product feedbackcustomer supportteam collaborationcustomer insightsfeedback systemssupport optimizationproduct managementcross-functional teams

To gather valuable customer insights without overburdening support teams, consider the following strategies: 1. Implement Feedback Tools: Use automated systems like surveys and feedback forms to coll...